Last updated: 13 October 2026
Every book in the shop is signed by Jack Cartwright and posted from the UK. If something goes wrong with your order, we'll put it right.
Please tell us within 7 days if:
To report a problem, reply to your order confirmation email with your order number. For damage, please include a photo of the book and its packaging. We'll send a replacement signed copy or give you a full refund, whichever you prefer. If the book is lost in the post, we'll check with Royal Mail and then replace or refund it.
Under UK consumer law you can cancel your order within 14 days of receiving it, without giving a reason. Let us know within that time and return the book, unused and in its original condition, within 14 days of telling us. We'll refund the price of the book and the standard postage you paid within 14 days of getting it back. Return postage is paid by you unless the book was faulty or sent in error.
Books personalised with a name or message are made to your request, so they can't be returned just because you've changed your mind. Your rights if a book arrives damaged or faulty still apply.
Refunds go back to the card or account you paid with. It can take a few working days for your bank to show them.
This policy doesn't affect your statutory rights.